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Wilbur-Ellis Company

U.S. Customer Privacy Policy

Introduction and Scope

Protecting your privacy is very important to us. At Wilbur-Ellis Company and our affiliates and subsidiaries, we take very seriously our obligation to maintain appropriate confidentiality with regard to all personal information obtained in the course of doing business with you. Our pledge to protect your privacy is reflected in this Privacy Policy (“Policy”) which outlines our principles in collecting, using and safeguarding your personal information, as well as the circumstances under which we disclose it.
This Policy applies to personal information about our individual customers in the United States that is collected, used or disclosed by us, whether collected or stored in oral, electronic or written form. Personal information (“Information”) is information that identifies an individual and is not available to the general public. This Policy does not apply to information that is publicly available, such as information listed in a directory, available through directory assistance, or posted on a public website.

Information We Collect

We only collect personal Information about you as we reasonably determine necessary to service your account or provide goods or services requested by you.
We may obtain personal Information directly from you, from your transactions with us, and from third parties such as credit reporting agencies. We obtain personal Information directly from you when we initially set up an account for you, such as the Information you provide on your Account Application or other forms you may complete, as well as during the course of servicing your account.
We also collect personal Information from your transactions with us, including payment information, your payment history, and Information about the products or services we sell or provide to you. For example, whenever we process a credit card payment, we collect Information necessary to process the transaction, including your name, billing address, shipping address, telephone number, fax number, email address, and payment (e.g., credit card) information. We collect payment history information, such as whether you make your payments in full when due, to help us evaluate your creditworthiness.
We may collect Information about you from third parties, such as credit reporting agencies, but only where we obtain your express written consent or where otherwise permitted by law.
We may gather data on how users navigate our website so we can improve our site.  Our tools may gather data such as what browser a person uses or even what pages are most popular. We do not gather any personal identifying information from our website, except that if you order products using our online e-commerce website, we or the e-commerce website host collects personal Information, such as credit card Information, through the secure website as necessary to process the transaction.
Our website provides some links to third-party websites that are not owned by Wilbur-Ellis.  Wilbur-Ellis has no control over the privacy practices of such websites, and assumes no responsibility in connection with your use of those websites.  We recommend that you check the privacy policy of any website before you provide any personally identifiable information.

Information We Disclose

Information about our customers or former customers will only be disclosed as permitted or required by law or with your consent.  We will not sell your Information to third parties.
We may disclose personal Information as necessary to service your account, including to service providers who are involved in providing products and services to our customers. We may also share personal Information with persons or organizations that we have determined need the Information to perform a business, professional, administrative or legal function for us, such as our tax auditors or our insurance carriers.  All of these unaffiliated entities are obligated to keep the Information that we provide to them confidential and to use the Information only for the purpose for which the Information was provided. We make every effort to use vendors whose approach to customer privacy is consistent with our own.

We may also disclose personal Information as required or permitted by law, such as in response to a subpoena, search warrant, or other court order; to comply with inquiries from government agencies or other regulators; or for other legal purposes.

Safeguarding Your Information

We maintain strict physical, electronic, and procedural safeguards to protect your personal Information from unauthorized access by third parties. These safeguards include restricting access to your personal Information to employees who we have determined need it to service your account or provide products or services to you.  
All of our employees are restricted by a non-disclosure agreement from disclosing confidential Information acquired as a result of their employment with us. We also train our employees to follow specific procedures to safeguard customer Information.  
We use a variety of computer hardware and software tools to maintain physical, electronic and procedural safeguards to protect your personal Information.  We also work hard to ensure that our website is secure.  We employ firewalls, encryption technology, user authentication systems and access control mechanisms to control access to the personal Information that may be shared over our website and internal computer systems and networks.

Changes to This Privacy Policy

We may modify our privacy policy from time to time. The most recent version is always posted at